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THE ITEM I ORDERED IS OUT OF STOCK. WHY IS IT ON THE WEBSITE?
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I HAVE RECEIVED A FAULTY ITEM. WHAT SHOULD I DO?
I HAVE RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?
I HAVE RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
THERE IS AN ITEM MISSING FROM MY ORDER. WHAT SHOULD I DO?
CAN I PLACE AN ORDER OVER THE PHONE?
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Frequently Asked Questions
HOW SHOULD I INTEGRATE SYMBIOME PRODUCTS INTO MY ROUTINE?
WHAT CONTRIBUTES TO MILD CHANGES IN THE SCENT OF NATURAL PRODUCTS AND INGREDIENTS?
DO SYMBIOME PRODUCTS CONTAIN FRAGRANCE?
WHAT IS SYMBIOME’S STANCE ON SUSTAINABILITY?
WHAT DOES A NORMAL ADJUSTMENT PERIOD LOOK LIKE?
RETINOL. DO I NEED ONE? CAN I USE ONE WITH THE ANSWER?
ARE YOUR OILS ESSENTIAL OILS?
CAN YOU EXPLAIN YOUR EMULSION PROCESS?
WHAT ARE THE BENEFITS OF FERMENTS IN SKINCARE?
WHAT IS FERMENTATION?
HOW SHOULD I STORE MY PRODUCTS, AND FOR HOW LONG?
ARE YOUR PRODUCTS SAFE FOR USE WHILE PREGNANT AND BREASTFEEDING?
ARE ALL THE PRODUCTS VEGAN?
Select A Topic
My Account
Ordering
Payments and Discounts
Delivery
Website
Frequently Asked Questions
My Account
HOW DO I RECEIVE SPECIAL OFFERS?
HOW DO I CHANGE MY ACCOUNT DETAILS?
ARE MY PERSONAL DETAILS SAFE IF I CREATE AN ACCOUNT?
WHY IS MY ACCOUNT LOGIN NOT WORKING?
I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Ordering
THE ITEM I ORDERED IS OUT OF STOCK. WHY IS IT ON THE WEBSITE?
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
HOW DO I MAKE CHANGES TO MY ORDER?
I HAVE RECEIVED A FAULTY ITEM. WHAT SHOULD I DO?
I HAVE RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?
I HAVE RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
THERE IS AN ITEM MISSING FROM MY ORDER. WHAT SHOULD I DO?
CAN I PLACE AN ORDER OVER THE PHONE?
Payments and Discounts
HOW CAN I PAY FOR MY ORDER?
WILL I BE CHARGED IMPORT DUTIES AND TAXES FOR INTERNATIONAL ORDERS?
WHY CAN I SEE A TRANSACTION PENDING IN MY ACCOUNT?
WHY CAN'T I ADD A NEW PAYMENT CARD?
WHY IS MY DISCOUNT CODE NOT WORKING?
Delivery
WHAT DO I DO IF I HAVE NOT RECEIVED MY ORDER?
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
WHERE CAN YOU SHIP TO?
Website
WHERE CAN I FIND YOUR TERMS AND CONDITIONS?
WHAT IS YOUR ACCESSIBILITY POLICY?
WHAT IS YOUR PRIVACY POLICY?
Frequently Asked Questions
HOW SHOULD I INTEGRATE SYMBIOME PRODUCTS INTO MY ROUTINE?
DO SYMBIOME PRODUCTS CONTAIN FRAGRANCE?
WHAT CONTRIBUTES TO MILD CHANGES IN THE SCENT OF NATURAL PRODUCTS AND INGREDIENTS?
WHAT IS SYMBIOME’S STANCE ON SUSTAINABILITY?
WHAT DOES A NORMAL ADJUSTMENT PERIOD LOOK LIKE?
RETINOL. DO I NEED ONE? CAN I USE ONE WITH THE ANSWER?
ARE YOUR OILS ESSENTIAL OILS?
CAN YOU EXPLAIN YOUR EMULSION PROCESS?
WHAT ARE THE BENEFITS OF FERMENTS IN SKINCARE?
WHAT IS FERMENTATION?
HOW SHOULD I STORE MY PRODUCTS, AND FOR HOW LONG?
ARE YOUR PRODUCTS SAFE FOR USE WHILE PREGNANT AND BREASTFEEDING?
ARE ALL THE PRODUCTS VEGAN?
