Refund Policy

We want you (and your skin) to love your new products. That is why we make it easy to return any full-sized purchases, as long as they are over half full and the return request is initiated within 30 days of purchase. Simply navigate to our returns portal to start the process. Please note that we’re unable to support international returns, nor are we able to accept refund requests in the event of customs delays or holds beyond our control. If you'd like to know more, our team is available via email at hello@symbiome.com.

Refund Policy

We want you (and your skin) to love your new products. That is why we make it easy to return any full-sized purchases, as long as they are over half full and the return request is initiated within 30 days of purchase. Simply navigate to our returns portal to start the process. Please note that we’re unable to support international returns, nor are we able to accept refund requests in the event of customs delays or holds beyond our control. If you'd like to know more, our team is available via email at hello@symbiome.com.