Skincare is personal. Our one-on-one, bespoke consultations have proven to be a seamless and stress-free step toward optimal skin health. No matter where you are in your skin or product journey, our Skin Health Concierge* is available to craft a curated recommendation, based on specific skin goals, concerns, and current regimens.
What to expect
A thoughtful approach
Our goal is to both educate and effectively advise you with a personalized routine that naturally delivers targeted, replenishing skin solutions. When signing up, we will ask you a few questions so we can appropriately prepare and best understand your overall skincare goals.
Whether you’re curious about the nourishing benefits of Postbiomic™ fermentation, need advice on how to refresh your daily ritual, or are unsure how to layer your products, our team is here to actively listen, guide, and break down any barriers in your journey toward healthy, resilient skin.
Our Skin Health Advocates will continue to support you through product transitions, new seasons, and share the latest innovations for maximal results – as it suits you.
**Our concierge is comprised of the Skin Health Advocates on our Education and Experience team. Please note they are not licensed doctors and cannot provide medical advice.
Frequently Asked Questions
What are the best ingredients for rejuvenating mature skin?
Anti-aging compounds — retinol and Stem Cell Conditioned Media — collectively work to prevent the accelerated signs of aging we are subject to while living in an urban environment. Retinoids facilitate the production of collagen and are essential to preventing fine lines, evening out skin tone, preventing acne, and increasing cell turnover for bright and vibrant skin. Stem cell conditioned media — key active ingredient in The Answer — contains the cytokines and growth factors to stimulate new collagen, elastin, and vascular growth to accelerate wound healing and skin rejuvenation. Simply apply your Answer serum twice daily (after cleansing), and your naturally-occurring retinoids (such as the carotenoids in Recharge002 oil) in the evening.
How should I integrate Symbiome into my routine?
Our products are easily integrated into an existing regimen. Symbiome helps reduce the total number of synthetic ingredients applied to the skin, thereby reducing chances of irritation or cross-reactivity. To maximize absorption and results, apply your skincare products from thin to thick, or from water-based to oil-based products.
Do I need cream and face oil?
Our cream and oils can stand alone as moisturizers for your skin, but we often recommend layering The One and a Postbiomic™ oil if you are looking for extra hydration or are targeting a specific skin concern. If you are new to face oils, we recommend integrating a few drops at the end of your evening routine to get started. Schedule a consultation above or read more about your face oil options here.
How are Symbiome oils different, and how will they benefit my skin?
Our oils are derived from Amazon native plants which are fermented by a unique blend of microbes. All of our Postbiomic oils mimic the natural composition of sebum - containing triglycerides with a balanced ratio of omega 3, 6, and 9 fatty acids, naturally optimized for bioavailability and absorption. In other words, our oils are easily absorbed, non-greasy, and may help to normalize your skin’s natural oil production (sebum secretion).
Can I use Symbiome products to treat my skin condition?
Symbiome products are tested in comprehensive safety and efficacy clinical trials to ensure all are safe for use and to validate our claims: that the products actually do what we say they do to improve the appearance of your skin. Our clinical trials are not intended for validation of therapeutic use and, as such, we do not promote the use of our products for the treatment of skin conditions. Please consult your dermatologist before using acne products or prescriptions concurrently.
Are your products safe for use while pregnant and breastfeeding?
Symbiome products are made from natural, non-GMO, non-irritating, non-sensitizing, and hypoallergenic ingredients, which have been identified as being safe for use in pregnancy by the USDA Organic, Made Safe and Leaping Bunny. Our own dedicated team of doctors, scientists, and microbiologists are continually engaged in ongoing clinical research to develop and validate our products as safe and effective - to ensure peace of mind for you. If you are pregnant or nursing, we recommend consulting your physician before starting any new products.